We want you to be satisfied with your order! Â Just a few notes on our process.
Processing Time
Your items are handmade products, made to order. Â Most orders can be completed in 3-5 business days, and will ship as soon as they’re ready! Â Large and Custom orders can take longer.
Shipping
In the US, all glassware orders ship USPS Priority Mail. Â This is the most affordable option, includes free tracking, as well as insurance in case your order is damaged in transit. Â You may upgrade to Express Mail for an additional fee (calculated at checkout).
Priority shipping is 3-5 day shipping within the US.
Ground shipping is available on some products.
Due to the high cost of shipping internationally, repeated delays, and higher risk of damage in transit, we unfortunately do not offer international shipping at this time. If you wish to arrange shipping via an international proxy service, that is an option.
When your order ships, a tracking number will be emailed to you, allowing you to track your shipment at any time.
Returns
Any item that arrives broken will be replaced free of charge.
Orders for non-custom merchandise may be returned within 14 days of arrival. Â Buyer pays return shipping, and items must arrive in the same condition as it was delivered. Â Refund will be issued via the original payment method within 10 days of receipt.